1. General

Our platform facilitates ticket sales on behalf of event organizers. Each event is managed by the respective organizer.

Refunds are generally only available if:

• An event is cancelled, or
• An event is postponed and you are unable to attend the new date.

All refund requests must be submitted to our Support Team at support@eventscabin.com.

2. Event Cancellation

If an event is cancelled:

• The organizer will refund the ticket price paid.
• Platform service fees, payment processing fees, and bank charges may be non-refundable.
• Approved refunds will be processed within 10 working days.
• Refunds will be made to the original payment method.

Please note that banks and payment processors may take additional time to reflect the refund.

3. Event Postponement

If an event is postponed:

• Your ticket will automatically remain valid for the new date.
• If you cannot attend the rescheduled event, you may request a refund within 3 days of the postponement notice.
• Approved refunds will be processed within 10 working days.
• Service and processing fees may be non-refundable.

4. When Refunds May Not Be Approved

• Change of mind
• Personal scheduling conflicts
• Failure to attend (no-show)
• Partial attendance
• Dissatisfaction where the event was delivered as described
• Requests made after the event has taken place

5. Force Majeure

Refunds may be affected if an event is cancelled, postponed, or changed due to circumstances beyond the organizer’s reasonable control, including but not limited to natural disasters, severe weather, government restrictions or public health emergencies, acts of terrorism, or civil unrest.

In such cases, refund eligibility will be determined in accordance with applicable laws and the organizer’s ability to recover costs.

6. Contact & Review

All refund requests are subject to review and approval.

To request a refund, please contact support@eventscabin.com.